Welcome to ‘A House of Wonders’. It is important to me that you to have a good experience shopping here, that you are clear about everything before you place an order, and know what to expect if things didn’t go as you’d hoped. My terms and conditions are stipulated below but if for any reason you are unhappy please let me know as soon as possible and I will do my utmost to help.
A House of Wonders is a supplier of Handmade Book Nooks, Miniatures, Art & Diorama. I always endeavour to provide you with the best quality I can but please be aware that the hand made nature of my work means it does not necessarily have the uniformity of items manufactured in bulk or by machine and this is of course part of the charm of handmade goods.
I photograph all items in natural light and aim to represent my products as accurately as possible but please bear in mind that individual monitors and electronic devices may represent colours differently.
Please refer to each items description for specific details regarding size/dimensions since items may be larger or smaller than they appear on the screen.
All information and photographs on this website are the copyright (©) of ‘A House of Wonders 2020’ and may not be used or reproduced for any reason whatsoever without my prior permission. All product designs are my own and I respectfully ask that you respect my copyright and do not reproduce them.
Payments are accepted only through PayPal. You do not need a PayPal account to use this service and can pay without an account by simply by checking out as usual and you will then be redirected to a secure page for your payment details.
No contract exists between the customer and ‘A House of Wonders’ until I have received and accepted your order with full payment. Ownership shall not pass to you until cleared funds are received and orders unpaid within 24 hours entitles ‘A House of Wonders’ to terminate the contract immediately. If you wish to terminate the contract at any time, you must notify me in writing, unless goods have not yet been dispatched. If goods have not been dispatched, you may terminate the contract by telephone, or email. In the case of by email, the contract will not be considered cancelled until I have acknowledged and responded.
Postage & Delivery
All prices shown on ‘A House of Wonders’ are inclusive of taxes. All orders are subject to postal charges. Shipping is charged at a flat rate and can be worked out on the cart page by adding your location in to the form. I aim to process orders within 48 hours Monday to Friday (excluding public holidays). Items sent in the UK will be dispatched by first class post and should arrive within 2-3 working days, but may take up to 14 days. Items dispatched outside the UK may take up to 6 weeks to arrive depending on the service you choose. I cannot guarantee delivery times unless a tracked service is requested.
‘A House of Wonders’ will not be held liable for any potential import/customs charges on your order. It is the buyer’s responsibility to check costs before placing an order and to pay any duties owed.
All items are packaged to ensure safe transit in appropriate mailing boxes with biodegradable peanuts or air bubbles. Wherever possible I will recycle packaging to keep costs down and limit environmental impacts.
Your right to cancel
You have a right to cancel your order with 7 days of receipt. If for any reason you are unhappy with your purchase, you may request a full refund provided the order is returned within 14 days. To claim a refund, you must notify me in writing (please use the contact form or e-mail email@example.com) within 7 days of receipt of your order, and return items in their original packaging.
Cost of returns are the responsibility of the customer and I recommend you use a traceable means of return. i.e. recorded delivery. I cannot give refunds on returned items that are lost in transit. If for any reason goods received by you are damaged, please let me know on date of receipt, providing photographs of damage and I will replace your order.
Who are A House of Wonders?
Caroline Dewison – Sole Trader, 2 Marton Close, Culcheth, Warrington, Cheshire, WA3 4BU
E mail: firstname.lastname@example.org
What personal data do we collect?
a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
(b) Information relating to any purchases you make of our goods you make via this website including name, postal address, email address and purchase history.
(c) Information that you provide to us for the purpose of registering with us including name, address and contact details.
(d) Information that you provide to us for the purpose of subscribing to our website services and email notifications name and contact details;
(e) Any other information that you choose to send to us for example queries submitted using our online contact form.
Security of your personal data
We will take all reasonable technical precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on the secure HTTPS servers of our host service provider. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will never ask you for you password in any communications with you.
How do we use your personal data?
The data you provide will be used in the following ways:
a) To fulfil orders or to communicate regarding such orders should any query arise.
b) To provide registration services to the website and e mail blog post notifications as specifically requested by you.
c) Deal with enquiries and complaints made by or about you relating to the website;
Who do we share your data with?
We will never provide your personal information to any third parties for the purpose of marketing or advertising.
In addition, we may disclose information about you:
(a) To the extent that we are required to do so by law;
(b) In connection with any legal proceedings or prospective legal proceedings;
How long do we retain your data for?
We retain customer purchase records for seven years (in accordance with HMRC requirements) and contact form entries for six months.
What rights do you have over your data?
If you have an account on this site you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
To request a copy of or deletion of your information please e mail email@example.com.
Data Breach procedure
To comply with current law and to follow good practice, we will notify you via email within 72 hours should we experience a Data Breach.
Updating your information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
The data controller responsible for our website is Lesley Watt.